“When everything first went down, the way the hackers made their way in was hazy. The assumption was that, since the password wasn’t known to have been leaked, it must have been brute forced. Now it’s become clear that instead, the hackers called Apple tech support and posed as Mat to bypass the security questions. It worked.”
It is amazing what can be done (good and/or bad) with social engineering, and this is a perfect example.
The continued occurrences of cases such as this is why I believe that no matter how smart, sophisticated, connected and technically sound society gets, fault is always given the opportunity to exist at the intersection between the human and the technology.
[Link to Story]